Reporting content on Beachmates

Beachmates (Celsior Interactive Ltd, Cyprus) wants every player to feel safe. If something breaks our Terms or our community rules, you can report it, and you can block the person involved. This page explains how, and what happens next.

Our commitment: we review every report within 24 hours. We have zero tolerance for objectionable content (abusive, harassing, threatening, hateful, sexually explicit or violent content) and for abusive users: such content is removed and the accounts responsible are suspended or banned.

What you can report

Harassment, threats or abuse
Cheating, sandbagging or rating manipulation
Fake, stolen or misleading profiles and photos
Spam or unwanted solicitation
Offensive, explicit or misleading photos, including photos added to a venue
Anything else that seems unsafe or against our Terms

How to report in the app

A player: open their profile, use the menu at the top right, then choose Report.
A conversation: in a direct message or a Matchmates chat, use the Report action in the conversation.
A Matchmates card: while browsing partner suggestions, use the Report action on the card.
A single message: in a direct message, a community channel or the chat of a session, class, camp or club group, use the Report action on that specific message.
A venue photo: on the venue page, use the Report flag on the photo, or the Report button when the photo is open.

Each report lets you pick a reason and add optional details. Reports are confidential: the person you report is not told who reported them.

What happens next

1. Acknowledgement. We record your report as soon as you submit it. 2. Review, within 24 hours. Our team reviews every report within 24 hours of receiving it, against our Terms and community rules. We may hide or remove the content, warn, suspend or ban the account, correct ratings, or take no action if no rule was broken. 3. Outcome. In line with the EU Digital Services Act (Article 16), we will inform you of the decision taken on your report.

When a message has been removed by our team, it is replaced in the conversation by a short note so the thread still makes sense, without showing the original content.

If a moderation decision affects you

If we warn you, remove one of your contents, suspend your account or close it, we send you an email with a statement of reasons: the measure taken, the grounds for it, the end date of a suspension where one applies, and a reference number. We send it by email rather than as an in-app notification because a suspended or closed account can no longer sign in to read one. For measures that leave your account open, you also get a notification in the app.

That statement never says who reported you: reports stay confidential.

Contesting a decision

You can contest any of these decisions. Write to [email protected] within six months of the decision, quoting the reference number shown in the email. A person on our team, not an automated tool, reviews every appeal and answers you.

Moderation decisions on Beachmates are taken by people. We do not use automated tools to warn, suspend, ban, or remove content.

Word filter in the mobile apps

In the Beachmates iPhone and Android apps, a short list of insults and hateful terms is checked when you send or edit a message. A message that contains one of them is not sent: the app tells you so and keeps your text, so you can rephrase it. Nothing is changed or removed without you knowing.

Blocking someone

Blocking is separate from reporting and takes effect immediately. A blocked person can no longer message you, send you friend requests, or appear in your Matchmates suggestions, and their messages in group chats (community channels, session, class, camp and club chats) are hidden from you. You can block someone from their profile, from a direct message, or from any of their messages in a group chat, and manage your blocked list in Account, then Privacy & safety.

Contact and point of contact

For anything related to reporting, moderation or online safety, including notices under the Digital Services Act, you can reach us at [email protected]. This is our single point of contact for these matters, and messages may be sent in English.

Celsior Interactive Ltd, Onisiforou Center, Floor 2, Neofytou Nikolaidi & Theodorou Kolokotroni, Agios Theodoros, 8011 Paphos, Cyprus.